Technical Solutions Engineer ,Databases (English)

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support.

• Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience reading or debugging code (e.g., Java, C/C++, Python, JavaScript, Go) and working with SQL/NoSQL databases.
• 5 years of experience in technical support, professional services, software development, or product operations management.
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

• 401k matching
• Health insurance
• Flight privileges

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.